The project started with the official kick-off workshop on May 21st 2019. All beneficiaries worked together on further project planning, concrete task descriptions with detailed responsibilities, and stakeholder and project environment analysis, which were altogether pulled together to form the “project handbook”. A few days later, the project was kicked-off with a meeting with the City Counsellor Kathrin Gáal and the Sounding Board.
The first 14 months have been used for two main objectives:
1. Understanding the situation of the different home owners and the situation of the renovation professionals including their needs and motivations through a profound phase of analysis;
2. Preparing the pilot phase of the one-stop-shop (OSS) by analysing existing service offer, developing new services and starting to organise the operational set-up of the pilot OSS.
Overall, the project is well on track, the budget is equally on track and the results of the deliverables show a high level of quality. The first 8-10 months were dedicated to an intensive fact finding and analysis of the status quo including a large survey among homeowners. While the following 6 months focused on developing new services for the OSS.
It has been acknowledged that the success of the pilot phase can only be measured when having a “real-life environment”, i.e. having an actual location where customers can come and receive support. This is why the pilot phase, starting in October 2020, will take place in a more extensive form than originally planned. The project team found a temporary location at the Forum of the wohnfonds_wien and will perform consultations two days per week.
The advanced timing led to earlier decisions regarding name and branding: End of July a name for the new hub was decided: “Hauskunft”, a newly created noun, derived from merging the two words Haus and Zukunft (English: building and future), also reminding of the work Auskunft, which hints to a calling for advice.
