Enlightened trust: An examination of trust and distrust in governance – conditions, effects and remedies

Informations projet

EnTrust

N° de convention de subvention: 870572

DOI

10.3030/870572

Projet clôturé

Date de signature de la CE 8 Novembre 2019

Date de début 1 Février 2020

Date de fin 30 Avril 2024

Financé au titre de

• SOCIETAL CHALLENGES - Europe In A Changing World - Inclusive, Innovative And Reflective Societies

Coût total

€ 2 978 151,25

Contribution de l’UE

€ 2 978 151,25

Coordonné par

UNIVERSITAET SIEGEN
Germany

CORDIS fournit des liens vers les livrables publics et les publications des projets HORIZON.

Les liens vers les livrables et les publications des projets du 7e PC, ainsi que les liens vers certains types de résultats spécifiques tels que les jeux de données et les logiciels, sont récupérés dynamiquement sur OpenAIRE .

Livrables

Documents, reports (27)

First manuscript on trust/distrust in governance

Manuscript on the conceptual and theoretical model related to trust and distrust in governance.

Manual for evidence-informed policymaking

Lead Beneficiary: shared responsibility/leadership of 1 - USIEGEN and 7 - CSE An accessible document providing information for policymakers regarding handling scientific facts.

Policy brief IV

Policy brief addressing the main findings of WP4 regarding trust and distrust in governance and science within the public sphere and their policy implications.

Policy brief I

Policy brief addressing the main findings of WP 1 regarding the theoretical and normative underpinnings of trust/distrust and their policy implications.

Codebook for the media content analysis on trust contestations in the public sphere

This document will present sampling instructions and the codebook with codes and coding instructions

Policy brief VII

Policy brief addressing the main findings of WP7 regarding the relationship between civil society organisations and public authorities at European level and their policy implications.

Manual for the training module

This manual will present a train-the-trainer module directed at public authorities at the European level.

Methodological guidelines for focus groups

The document will present the questionnaire and guidelines used to conduct the focus groups.

Interview guidelines

This document will include the guidelines for the interviews with the local public authorities representatives and clients claiming benefits or services both in terms of sampling instructions and open questions

Policy brief III

Policy brief addressing the main findings of WP3 regarding the mobilisation of trust and distrust in governance by social movements and their policy implications

Integrated policy paper

Lead Beneficiary: shared responsibility/leadership of 1 - USIEGEN and 7 - CSEA policy document providing a comprehensive elaboration of all policy recommendations.

Policy brief II

Policy brief addressing the main findings of WP2 regarding direct encounters between public administration and citizens and their policy implications

Integrated report on the role of democratic social movements

This report will present the main findings of this WP It will include findings from each country and crossnational reflections

Focus group guidelines

The guidelines used by each researchWP to conduct the focus groups

Questionnaire of the online survey on individuals' trust and distrust in governance

Lead Beneficiary: shared responsibility/leadership of 3 - PANTEION and 8 - UNISI.This document will present the questionnaire of the survey.

Publishable synthesis of project's main findings

Lead Beneficiary: shared responsibility/leadership of 1 - USIEGEN and 7 - CSEProject synthesis summarising the main research findings.

Report on practices of enhanced trust in governance

This report will present the main results of the review of European governance mechanisms and existing practices of trust building, with a particular emphasis on best practices and remedial measures.

Integrated report on trust and distrust at street level

This report will present the main findings of this work package It will include findings from each country and crossnational reflections

Integrated report on trust and the media

This report will provide an integrated account of public trust contestations in the seven countries under analysis the role of journalism and fake news and potential practices to counter these problems

Integrated research summary

A summary of the project’s main ambitions and findings.

Policy brief V

Policy brief addressing the main findings of WP5 regarding the psychosocial foundations of trust and distrust in governance and their policy implications.

Integrated report on the psychological insights into trust/distrust

This report will present the main findings of the focus groups and experiments. It will include findings from each country and cross-national reflections.

Second manuscript on trust/distrust in governance

Manuscript on empirical evidence about trust and distrust in governance, its determinants and consequences.

Guide on ‘enlightened trust'

Lead Beneficiary: shared responsibility/leadership of 1 - USIEGEN and 7 - CSEA guide for policymakers and public authorities providing information on thresholds of changing trust levels, scenarios and preventive measures.

Policy brief VI

Policy brief addressing the main findings of WP6 regarding the individual determinants of political trusts/distrust and their effects and their policy implications.

Responsible research guidelines

These guidelines will indicate EnTrust’s principles ensuring ethical standards, transparency and quality.

Integrated report on forms, determinants, effects and remedies of trust/distrust

Lead Beneficiary: shared responsibility/leadership of 3 - PANTEION and 8 - UNISIThis report will provide an integrated and comparative account of findings from the survey and experiments.

Websites, patent fillings, videos etc. (1)

Documentary video on trust in democratic governance

Lead Beneficiary: shared responsibility/leadership of 1 - USIEGEN and 7 - CSEDocumentary video shedding light on various aspects of trust.

Publications

Peer reviewed articles (15)

Citizen among Institutions. Fragmentation and Trust in Social Assistance

Auteurs: Stephanie Schneider, Maria Theiss, Wojciech Gędek, Ulrike Zschache
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 684-700, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s147474642510078x

The Fragility of Trust: Interpersonal Encounters, Institutional Distrust, and Conditional Spillovers in the Area of Social Service Delivery

Auteurs: Christian Lahusen, Jelena Ceriman, Anastasia Kafe
Publié dans: Regulation & Governance, 2026, ISSN 1748-5983
Éditeur: Blackwell Publishing Inc.
DOI: 10.1111/rego.70148

Institutional Sources of Citizens’ Trust in the Welfare State: A Literature Review

Auteurs: Maria Theiss, Dorota Szelewa
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 637-655, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s1474746425101000

Disinformation matters. The media-experts’ perspective on fake news, trust in media and counter strategies

Auteurs: Georgiadou, Vasiliki, Anastasia Kafe and Fani Kountouri
Publié dans: Science and Society, Numéro 43, 2024, Page(s) 69–100, ISSN 1108-3697
Éditeur: Epistīmī kai Koinōnia

Trust and Distrust in Political Institutions: Conceptual and theoretical reassessments

Auteurs: Lahusen, Christian
Publié dans: Journal of Political Sociology, Numéro (2)1, 2024, Page(s) 80-109, ISSN 2950-2152
Éditeur: Radboud University Press
DOI: 10.54195/jps.19659

Welfare Users’ Perceptions of Distributive Justice and Trust When Facing Institutional Enigma

Auteurs: Maria Theiss, Lenka Štěpánková, Jan Šerek
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 701-717, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s1474746425100791

Introduction to Themed Section – Trust and Distrust in Social Welfare: The Perspective of Users

Auteurs: Maria Theiss, Dorota Szelewa
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 631-636, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s1474746425100997

The Role of Bureaucratic Procedures and ‘Caring Professionals’ in Fostering User Trust: Evidence from Serbia and the Czech Republic

Auteurs: Jelena Vasiljević, Irena Fiket, Ana Đorđević, Lenka Štěpánková
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 656-668, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s1474746425100808

Trust, trustworthiness and AI governance

Auteurs: Lahusen, Christian, Martino Maggetti and Marija Slavkovik
Publié dans: Scientific Reports, Numéro 14, 2024, Page(s) 20752, ISSN 2045-2322
Éditeur: Nature Publishing Group
DOI: 10.1038/s41598-024-71761-0

Building Trust in Governmental and Educational Authorities in Adolescence: A Comparison of Early, Middle, and Late Adolescents in Four European Countries

Auteurs: Jakub Brojac, Jan Šerek, Simon Forstmeier, Ana Đorđević, Vujo Ilić, Enrico Padoan, Lenka Štěpánková, Anne Möbert, Anna Masling, Francesco Marangoni, Jana Fikrlova
Publié dans: Journal of Youth and Adolescence, Numéro 55, 2026, Page(s) 211-225, ISSN 0047-2891
Éditeur: Kluwer Academic Publishers
DOI: 10.1007/s10964-025-02297-3

“That’s how the trust began”: Forming trusting friendships from adolescence to adulthood

Auteurs: Fikrlová, Jana, Andrea Albrecht, Jan Šerek and Petr Macek
Publié dans: Journal of Social and Personal Relationships, Numéro 42(1), 2024, Page(s) 52–72, ISSN 0265-4075
Éditeur: SAGE Publications
DOI: 10.1177/02654075241287909

Affective and Cognitive Dimensions of Building Interpersonal and Political Trust in Adolescence: A Qualitative Study

Auteurs: Ana Đorđević, Jana Fikrlová, Jelena Ćeriman, Enrico Padoan, Lenka Štěpánková
Publié dans: Youth & Society, Numéro 57, 2025, Page(s) 1325-1345, ISSN 0044-118X
Éditeur: SAGE Publications
DOI: 10.1177/0044118x251323908

Difficulties, uncertainty, and opportunity: The experience of the COVID‐19 pandemic by early to late adolescence in the Czech Republic

Auteurs: Štěpánková, Lenka, Jana Fikrlová, Andrea Albrecht, Jan Šerek and Jakub Brojáč
Publié dans: Social and Personality Psychology Compass, Numéro 17(10), 2023, Page(s) e12844, ISSN 1751-9004
Éditeur: John Wiley & Sons Ltd.
DOI: 10.1111/spc3.12844

Some Useful Sources

Auteurs: Wojciech Gędek, Maria Theiss
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 718-719, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s1474746425101140

The Conditionality of Trusting Caseworkers in the Social Services Sector – Insights from Germany and Denmark

Auteurs: Ulrike Zschache, Stephanie Schneider, Anne Brus, Hans-Jörg Trenz
Publié dans: Social Policy and Society, Numéro 24, 2026, Page(s) 669-683, ISSN 1474-7464
Éditeur: Cambridge University Press
DOI: 10.1017/s1474746425000090

Book chapters (10)

The Developmental Shift in Adolescents' Political Institutional (Dis)Trust and the (Un)Trustworthiness Criteria in COVID-19 Institutional Decision-Making

Auteurs: Jakub Brojáč, Jan Šerek, Jana Fikrlová
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 23-55
Éditeur: Routledge
DOI: 10.4324/9781003584537-3

European Civil Society Organisations' Trust in the EU Institutions

Auteurs: Matteo Vespa, Carlotta Besozzi
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 155-183
Éditeur: Routledge
DOI: 10.4324/9781003584537-10

Conclusion

Auteurs: Marian Pradella, Christian Lahusen
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 205-223
Éditeur: Routledge
DOI: 10.4324/9781003584537-12

Introduction

Auteurs: Christian Lahusen
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 1-20
Éditeur: Routledge
DOI: 10.4324/9781003584537-1

The News Media as an Arena of Trust Contestation During the Pandemic

Auteurs: Hans-Jörg Trenz, Ulrike Zschache
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 129-152
Éditeur: Routledge
DOI: 10.4324/9781003584537-8

Navigating Institutional (Dis)Trust

Auteurs: Irena Fiket, Gazela Pudar Draško, Jelena Vasiljević
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 106-128
Éditeur: Routledge
DOI: 10.4324/9781003584537-7

Klasse, køn og mødet med velfærdsstaten: - et intersektionelt perspektiv på socialt arbejde

Auteurs: Brus, Anne, and Iben Charlotte Aamann
Publié dans: Social ulighed og klassesamfundet i Danmark, 2022, Page(s) chapter 4
Éditeur: Samfundslitteratur

We Trust Politicians if We Can See Them

Auteurs: Linda Basile, Francesco Marangoni, Enrico Padoan
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 184-204
Éditeur: Routledge
DOI: 10.4324/9781003584537-11

Exploring the Different Faces of Political Trust and Distrust

Auteurs: Emmanouil Tsatsanis, Vasiliki Georgiadou, Anastasia Kafe, Fani Kountouri
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 56-80
Éditeur: Routledge
DOI: 10.4324/9781003584537-4

Building User Trust Through Frontline Work

Auteurs: Maria Theiss, Sebastian Sosnowski, Wojciech Gędek, Dorota Szelewa
Publié dans: Political Trust and Distrust in Governance, 2026, Page(s) 83-105
Éditeur: Routledge
DOI: 10.4324/9781003584537-6

Monographic books (1)

Political Trust and Distrust in Governance

Auteurs: Christian Lahusen
Publié dans: 2026
Éditeur: Routledge
DOI: 10.4324/9781003584537