Bad customer service leads to losses of over £37Bn for companies in the UK and $87Bn in the US alone each year. The companies from retail, hospitality, airports and real estate-offices, which are our four key business verticals, are facing issues of understaffing, lack of insights and in-store inconsistencies, leading to a high degree of customer dissatisfaction. Therefore, there is an urgent need of introducing new technologies to boost customer service quality and sales.
The overall goal of BotsAndUs is to create Bo, an easy to use robot, able to autonomously approach and engage in conversation, reacting to questions and emotions, with the best Human-Robot-Interaction features. This innovative breakthrough technology combines social sciences, human-centred design and cutting-edge engineering. The robot is unique, complex and superior to all other products on market, leading to a cut of 70% of losses caused by bad customer service, at an affordable price.
Our product leads to: more customers served, which leads to more sales; the right information at the right time, which leads to customer satisfaction; happy, returning customers, which leads to higher lifetime value; and valuable insights, which leads to efficiency and growth of our clients.
The project aims to successfully fulfil the following specific objectives:
1). Manufacturing and qualification of advanced prototype, with the following measures of success: Complete identification of technical requirements and redesign plan for Bo prototype; Successful manufacturing of advanced Bo prototype; Prototype validated by pilot partner.
2). Developing and piloting of production infrastructure, with the following measures of success: Identified design and implementation plan for pilot line production infrastructure; Implemented robot and content management platform for end users; Completed production for first batch.
3). Validation of final product by qualified clients, with the following measures of success: Completed pilot setup with trial customers; Completed monitoring, analysis and support of deployed robot fleets; Completed fleet systems performance.
4). Conducting commercialization, communication and dissemination activities, with the following measures of success: Performed update of commercialization strategy; Performed update of IPR strategy; Successful development of dissemination material; Meetings with key customers arranged; Attendance to specific international conferences and events.
5). Objective 5: Increase business readiness, with the following measures of success: Preparation of further investments strategy and need identified; Preparation of organizational scale-up performed.
